Frequently Asked Questions…
Yes, your credit card will be charged either a deposit or the full amount of the stay depending on what rate you select. Please check the terms and conditions of the reservation prior to confirming for the exact deposit which applies to your reservation. Please note: Reservations made with a declined or invalid credit card are subject to cancellation.
Yes, absolutely. If you’ve left something behind, please email Operations@hawaiianinn.com with your name, room number if you have it and a description of the items lost. We will be happy to assist.
If you wish to make additional payments to your reservation please contact our reservations department email firstname.lastname@example.org or call 800-922-3023 and we will be happy to assist you.
Any changes to your reservation can be made providing they are made within the terms of the cancellation policies & terms. Please note that changes to a reservation can however result in rate changes. Also, there may be minimum length of stay requirements during some dates and changes to a reservation in which the number of nights is less than the minimum required will not be eligible to change the original reservation. To change or modify your reservation please email email@example.com or call 800-922-3023 and we will be happy to assist you.
Cancellation terms and conditions are explained during the reservation process. Our hotel policy is 72 hours prior to arrival you may cancel without penalty unless you reserve a non-cancellable or non-refundable reservation such as Advanced Purchase or Pay in Advance & Save. Additionally group block reservations have a 7 day cancellation policy. Cancellations made within cancellation period will forfeit the deposit on the reservation.
No, not all units are oceanfront but, the majority of our units are oceanfront. The description of each room will let you know if the room you are reserving is an oceanfront room or a city view.
Unfortunately, while we love our furry friends we do not allow pets, however service animals with documentation are accepted.
We do not offer early check-in or late check-out in advance. Please feel free to note your arrival time on your reservation but, we cannot guarantee early check-in will be available even if it is noted. Once you arrive at the hotel you can request a late check-out with the front desk. If available, there may be a nominal fee charged for late check-outs.
If you decide to make a change to your reservation prior to the cancellation period such as a room upgrade, we would be more than happy to help you. Email firstname.lastname@example.org or call 800-922-3023 for availability and upgrade costs.
We are more than willing to add any special requests to your reservation but please note that these are always subject to availability and cannot be guaranteed. Please email email@example.com or note them at the time of your reservation.
Yes, coin operated and debit card washers and dryers are located on the first floor.
During the winter months the indoor pool is heated. The pool is open year-round from dawn until dusk.
For a nominal fee of $5.00 per package* you may have packages delivered to the resort. The name on the package must match that of the resort reservation. Payments for packages can be pre-paid by emailing firstname.lastname@example.org. In the event your package does not arrive prior to your departure date, packages may be forwarded with prior arrangements for an additional fee. The hotel will not be held responsible for misdirected or lost packages.
*Please note: For large or heavy packages or if the package needs the be held longer than 3 days before check-in there will be an additional charge. Standard packages are 14’”x 14″ x 8’”and weigh 3.5lbs (or less).
No, not all units offer a balcony but, the room type description will let you know if the room type you have chosen offers a balcony.
All oceanfront studios and suites have a kitchenette and half of the city views have a kitchenette.
Yes, we offer complimentary trailer parking on a first come, first serve basis. Once our parking lot is full, we do offer alternative public parking (fee based). The maximum trailer length we can accept in our parking lot is 21 foot.
No, but we do offer an indoor heated pool which is jetted in one section.
No, miniature golf is complimentary for our registered guests.
All guests in the room must be 18 years old to stay at the hotel without a parent or legal guardian present. Proof of occupants ages will be confirmed upon arrival. Anyone aged between 18-24 years travelling without a parent or guardian must provide a $75 security deposit per person at check-in. All guests staying in the room must be registered with the front desk.
Yes, it is complimentary.
Cribs are Pack n Play style, they are provided complimentary, subject to request and availability. Please email email@example.com to ensure that your special request for this is added into your reservation.
No, parking is free for registered guests of the hotel and limited to two vehicles per room. Parking passes are required.
During any special event the cancellation policies can change, please make sure that you are very clear on the cancellation terms prior to booking your stay, during some special events the cancellation policy can be 14 days prior to arrival. Advance purchase rates are always 100% non-cancellable and non-refundable.